Privacy Policy

Privacy Policy & Terms of Service — Gangotri Valley

Website: gangajal.com

Welcome to Gangotri Valley. By accessing or purchasing from our website, you agree to comply with and be bound by the following terms and conditions. Please read them carefully.

1. Overview & Acceptance

Gangotri Valley deals in sacred Gangajal and related items. Protecting your privacy and ensuring transparency in our operations is our top priority. This policy outlines how we handle your data and governs our strict payment and delivery rules.

2. Payment Terms (No Cash on Delivery)

Prepaid Orders Only: We operate strictly on a Prepaid payment model.
Cash on Delivery (COD) is NOT available on our platform. All orders must be paid for online in advance using our secure payment gateway options (UPI, Credit/Debit Cards, Net Banking, Wallets).

3. Shipping & Dispatch Policy

Order Dispatch: Once an order is successfully placed and payment is verified, we process and dispatch the order from our facility.
Tracking: Customers will receive tracking details via SMS/Email/WhatsApp once their package is handed over to our shipping partners (Shiprocket, Xpressbees, Delhivery).

4. Cancellation & Return Policy (Strictly No Return After Dispatch)

Pre-Dispatch Cancellation: You may request a cancellation only before your order has been packed and dispatched from our warehouse.
No Return / No Refund Post-Dispatch: Due to the sacred nature of our products (Gangajal) and safety standards, returns, exchanges, or cancellations are strictly NOT accepted once the order has been shipped/dispatched from our facility.
Damaged or Defective Items: In the rare event that you receive a physically damaged or tampered package, you must share an unboxing video within 24 hours of delivery. After verification, our support team will take appropriate action.